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RIC3BOY
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Resources with responses that are _____ for all users are great candidates to be cached by a CDN. When referring to the critical rendering path in site performance, a critical resource is: Which of these are NOT part of AMP.
Amp The Page Waiting For Resources To Download Youtube
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See original and related links here:
TSBs, Maintenance, Warranty Issues
https://5thgenrams.com/community/threads/uconnect-12-1-8-4-intermittent-pauses-in-audio-for-all-sources.3975/
uConnect Systems
https://5thgenrams.com/community/threads/uconnect-12-1-8-4-intermittent-pauses-in-audio-for-all-sources.3822/
Other members with the same issue
https://5thgenrams.com/community/threads/12-1”-uconnect-intermittent-pauses.2924/
https://5thgenrams.com/community/threads/sound-system-problems.6095/#post-86271
Creating this thread since it relates to both 12.1' and 8.4' uConnect screens, plus for more visibility.
ISSUE:
- Intermittent audio (music only) from all sources (AM, FM, Sirius, USB, Bluetooth, Device Mirroring).
- Rear backup camera guidance lines disappear.
- Voice recognition disabled (pressing the VR button does nothing).
- See video below of issue.
POSSIBLE RESOLUTION:
NONE
TROUBLESHOOTING NOTES:
- Both d_THRILL and I saw the issue mid October (October 17 and 19 respectively). Ironically, I saw mine literally one month + 1 day after taking delivery.
- Happens on both 8.4' and 12.1' uConnect systems. Both systems were on the latest operating system / firmware.
- d_THRILL had his 12.1' updated (November 20, 2018), but still saw the issue a few days later. It appears the latest update did not resolve this specific issue.
- I've personally notified @RamCares through private message regarding this on November 21, 2018.
- It appears that our friends in the JL Wrangler Forums are having the exact same issue. See related links below in the JLWranglerForum.
https://www.jlwranglerforums.com/forum/threads/audio-cutting-in-and-out.16942/
https://www.jlwranglerforums.com/forum/threads/audio-system-issue-cutting-in-and-out.16947/
- Coincidentally, it appears we all started experiencing this issue on OCTOBER 18, 2018
- Disconnecting the negative terminal on the battery to perform any 'reset' does not resolve the issue.
- Reseating possibly loose fuses inside the Internal Power Distribution Centre, including fuse F44 (Radio) and F12 (Amp, ANC, Inverter), does not resolve the issue.
- Reseating fuse F44 or disconnecting the battery can reset the radio temporarily, but the issue will return.
- If experiencing the issue, cycling the ignition from RUN to OFF to ACC temporarily resolves the issue. However, as soon as the ignition is placed back into RUN (ONLY when engine started), the issue re-appears. See video below.
ISSUE REPLICATION:
- After many attempts at issue/symptom replication and troubleshooting, we have concluded that the following doesn't replicate the issue, which we originally thought was the cause:
1. Remote start via key fob. The issue happens regardless of which way you start the vehicle. Note: you still press the 'START/STOP Button' when getting into the truck to drive.
2. Automatic heated seats / steering wheel to turn on with remote start. Enabling and disabling this does not affect the issue.
3. Waiting for the truck to fully start before powering-on uConnect and/or HVAC systems. As in, pressing the start ignition button, then immediately powering-on uConnect and/or HVAC systems.
4. Bluetooth, USB and device screen mirroring connections. All devices connected were iPhones, varying in hardware and iOS (iPhone 6, 6S, 8+, X). All setup connections on phones and on uConnect were removed, but the issue still returns.
5. Cold weather. We noticed this issue started when the temperatures got below 5*C. Although even when the truck is still warm from an earlier drive, the issue does sometime return.
FIRMWARE/SOFTWARE VERSIONS:
- Press and hold the two far bottom icons (left and right) of your touchscreen to access the 'Dealer Mode'. Scroll through and obtain this information if you have the issue. Let's see if we can relate it to a specific hardware/software/firmware version.
uConnect 8.4' - Latest operating system / firmware as of November 20, 2018 (confirmed by RAM dealer).
Software Version: 18.20.2e
Application Version: CANADA-IR-SBX-21.9.0.20180516-I09V
BootMicro Version: 18.10.01
HD Tuner Firmware: J6PRM000-CTP2_VP4-33000001-EV011.016
DAB Tuner Firmware Version: N/A (blank)
EQ Version: 3.4
CDM Version: E02.01
Modem SW Version: 773
Modem HW Version: AR7552
SDARS Hardware Version: x01-00-01
SDARS Firmware Version: x0b-2c-00
SDARS Audio/Traffic/Data on Demand: 20HJ2DWM
uConnect 12.1' - Latest operating system / firmware as of November 20, 2018 (confirmed by latest update which was pushed to all 12.1' screens).
Software Version: 18.27.17
Application Version: USA-KR-SBX-20.16.0-20180703-K0AC
BootMicro Version: 18.26.01
HD Tuner Firmware: CTP2-VP4-33000001-EV011.016
DAB Tuner Firmware Version: N/A (blank)
EQ Version: 3.4
If anyone has any issues like this, please share.
TSBs, Maintenance, Warranty Issues
https://5thgenrams.com/community/threads/uconnect-12-1-8-4-intermittent-pauses-in-audio-for-all-sources.3975/
uConnect Systems
https://5thgenrams.com/community/threads/uconnect-12-1-8-4-intermittent-pauses-in-audio-for-all-sources.3822/
Other members with the same issue
https://5thgenrams.com/community/threads/12-1”-uconnect-intermittent-pauses.2924/
https://5thgenrams.com/community/threads/sound-system-problems.6095/#post-86271
Creating this thread since it relates to both 12.1' and 8.4' uConnect screens, plus for more visibility.
ISSUE:
- Intermittent audio (music only) from all sources (AM, FM, Sirius, USB, Bluetooth, Device Mirroring).
- Rear backup camera guidance lines disappear.
- Voice recognition disabled (pressing the VR button does nothing).
- See video below of issue.
POSSIBLE RESOLUTION:
NONE
TROUBLESHOOTING NOTES:
- Both d_THRILL and I saw the issue mid October (October 17 and 19 respectively). Ironically, I saw mine literally one month + 1 day after taking delivery.
- Happens on both 8.4' and 12.1' uConnect systems. Both systems were on the latest operating system / firmware.
- d_THRILL had his 12.1' updated (November 20, 2018), but still saw the issue a few days later. It appears the latest update did not resolve this specific issue.
- I've personally notified @RamCares through private message regarding this on November 21, 2018.
- It appears that our friends in the JL Wrangler Forums are having the exact same issue. See related links below in the JLWranglerForum.
https://www.jlwranglerforums.com/forum/threads/audio-cutting-in-and-out.16942/
https://www.jlwranglerforums.com/forum/threads/audio-system-issue-cutting-in-and-out.16947/
- Coincidentally, it appears we all started experiencing this issue on OCTOBER 18, 2018
- Disconnecting the negative terminal on the battery to perform any 'reset' does not resolve the issue.
- Reseating possibly loose fuses inside the Internal Power Distribution Centre, including fuse F44 (Radio) and F12 (Amp, ANC, Inverter), does not resolve the issue.
- Reseating fuse F44 or disconnecting the battery can reset the radio temporarily, but the issue will return.
- If experiencing the issue, cycling the ignition from RUN to OFF to ACC temporarily resolves the issue. However, as soon as the ignition is placed back into RUN (ONLY when engine started), the issue re-appears. See video below.
ISSUE REPLICATION:
- After many attempts at issue/symptom replication and troubleshooting, we have concluded that the following doesn't replicate the issue, which we originally thought was the cause:
1. Remote start via key fob. The issue happens regardless of which way you start the vehicle. Note: you still press the 'START/STOP Button' when getting into the truck to drive.
2. Automatic heated seats / steering wheel to turn on with remote start. Enabling and disabling this does not affect the issue.
3. Waiting for the truck to fully start before powering-on uConnect and/or HVAC systems. As in, pressing the start ignition button, then immediately powering-on uConnect and/or HVAC systems.
4. Bluetooth, USB and device screen mirroring connections. All devices connected were iPhones, varying in hardware and iOS (iPhone 6, 6S, 8+, X). All setup connections on phones and on uConnect were removed, but the issue still returns.
5. Cold weather. We noticed this issue started when the temperatures got below 5*C. Although even when the truck is still warm from an earlier drive, the issue does sometime return.
FIRMWARE/SOFTWARE VERSIONS:
- Press and hold the two far bottom icons (left and right) of your touchscreen to access the 'Dealer Mode'. Scroll through and obtain this information if you have the issue. Let's see if we can relate it to a specific hardware/software/firmware version.
uConnect 8.4' - Latest operating system / firmware as of November 20, 2018 (confirmed by RAM dealer).
Software Version: 18.20.2e
Application Version: CANADA-IR-SBX-21.9.0.20180516-I09V
BootMicro Version: 18.10.01
HD Tuner Firmware: J6PRM000-CTP2_VP4-33000001-EV011.016
DAB Tuner Firmware Version: N/A (blank)
EQ Version: 3.4
CDM Version: E02.01
Modem SW Version: 773
Modem HW Version: AR7552
SDARS Hardware Version: x01-00-01
SDARS Firmware Version: x0b-2c-00
SDARS Audio/Traffic/Data on Demand: 20HJ2DWM
uConnect 12.1' - Latest operating system / firmware as of November 20, 2018 (confirmed by latest update which was pushed to all 12.1' screens).
Software Version: 18.27.17
Application Version: USA-KR-SBX-20.16.0-20180703-K0AC
BootMicro Version: 18.26.01
HD Tuner Firmware: CTP2-VP4-33000001-EV011.016
DAB Tuner Firmware Version: N/A (blank)
EQ Version: 3.4
If anyone has any issues like this, please share.
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